Easy Returns & Refunds Policy

We're passionate about offering an amazing online experience and want to make sure you’re completely satisfied with your purchase and the service provided by Uber Mama. After all we want you to come back and make additional purchases from our small family run business.

As such if you would like to make a return we will be happy to offer a free return so long as it meets a few basic requirements. Read on for full details or start processing your return using our easy to use online portal 😃.

Request a return

Please note: To submit a return request you will need the matching email address and order number from the original order. 

Also if the information below does not help or if there’s anything else we can do to improve your experience, please contact us at hello@ubermama.co and we will be help you out.

Return Policy

We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product or products should also be in their original packaging and in the same condition it was received.

The only items that are unable to be returned include gift cards and some health and personal care items that have come into contact with your skin (make sense when you think about it 😉).

If you wish to return your item, we must receive your request within 30 days of the date your item was delivered.

We make the process of requesting a return easy by offering an online returns portal where you can submit a return, and print out a shipping label. Then all you have to do is package the item with care and take it to Australia Post.

Just be careful to ensure its packaged well to prevent any damage during the return shipping. Items damaged in transit will not be accepted as returns.

Request a return

Refunds

Once we receive your returned item, our team will inspect the item to ensure it's still in a saleable condition. We’ll follow up with another email once the review has been completed to let you know if your return was approved.

We're committed to ensuring our customers are happy and will treat every return on the merit of goodwill and common sense. 

If approved, the money will be refunded to your original method of payment. It's important to highlight that all banks process refunds differently so it can take up to five business days for the refund to return to your account. If this time has lapsed and you're concerned the refund has not been processed please contact us at hello@ubermama.co and we will contact our payment provider and find out what's going on.

Exchanges

In the very unlikely event that you receive a defective item, we’re happy to exchange the item for a new one or to help facilitate an exchange with the manufacturer.

Depending on which product you have purchased, each manufacturer offers varying levels of warranty and in most cases the manufacturer may want to deal directly with you. In this situation please contact us by email hello@ubermama.co and we will be happy to help navigate this process. We even have some handy tips and tricks that might help resolve any issues straight away.

Alternatively, to begin the exchange process please click through to our online returns portal.

Request a return

Return Shipping

We provide free returns so long as the item(s) are unopened, unused, with the original tags still intact. The product or products should also be in their original packaging and in the same condition it was received.

Customers returning items should ensure the items are appropriately packaged to avoid any damage during return transit back. Items damaged in transit will not be acceptable as returns.

If you have any questions please don't hesitate to reach out at hello@ubermama.co or through our live chat and we will be more than happy to help you out.